Frequently Asked Questions

When can we get into our property ?
All rentals start at 3.30 p.m. on the Saturday you arrive and you must vacate the property by 10:00 a.m. on the following Saturday to allow time for the cleaners

Car parking on site ?
Each property has car parking for 2 vehicles, either on the driveway of the property or in designated onsite car parking spaces.

Do I need to bring bedding ?
All properties have their own bedding and towels changed every Saturday.

Kitchen cutlery and pans ?
All kitchens have the latest equipment pots, pans, cookers and fridge freezers.

What heating is there ? 
All properties have night storage heaters, electric panel and towel rail heaters, and are double glazed.

Will there be any other charges during our stay ?
The rental quoted will include all heating, lighting, hot water and towels.

Please note our booking terms and conditions stipulates a fair usage condition, and an extra charge for excessive electricity use can be made. read more

We have a baby, do we need to bring a cot?
Travel cot and high chair are available on request subject to availability. We do not supply bed linen for the cot as we feel that mothers would prefer to use their own.

Are dogs allowed ?
All properties allow one dog to stay , there is a £14 surcharge. There are enclosed garden areas except for Burnham B, which does have a garden, but as a first floor apartment is only suitable for one small dog.

Are there open fires ?
All properties except The Cley and Burnham B have open fires, in colder months a basket of logs is provided, and more logs can be purchased locally. You should remember to bring your own fire lighters, matches and kindling.